App Status: Rejected

Your app has been rejected and wasn't published due to the policy issue(s) listed below. If you submitted an update, the previous version of your app is still available on Google Play.

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Issue found: Violation of Play Console Requirements

In order for us to review your app for compliance with Developer Program policies we will need you to provide valid login credentials for your app, and any other resources needed to review your app.

Please note the following requirements when providing login credentials:

• Your login credentials must be accessible at all times, reusable, and valid regardless of user location.
• Your login credentials must be maintained at all times without any error.
• Your login credentials must be provided in English. Please make sure the credentials (ID, password, etc.) that you provide do not include languages other than English.
• If your app requires you to bypass the login wall with other accounts (“sign in with Google, Facebook”, etc.), please provide all account details with the detailed instructions.
• If your app requires the users to set up their own password (for example, PIN, etc.), please provide the instructions and upload it on Google Play Console.
• Please provide all supplements (for example, QR codes, barcodes, etc.) needed in order to bypass the login wall.

In this case:

• You didn’t provide an active demo/guest account or a valid username and password which we need to access your app.

Issue details

We found an issue in the following area(s):

• Version code 8: In-app experience: Please see attached screenshot IN_APP_EXPERIENCE-6264.png

To bring your app into compliance, follow these steps:

Please consider following these steps to provide instructions for app access

1. Read the instructions in this Help Center article.
2. Go to the App access page.
3. Update your app access information.
4. Click Save.
5. Go to the Publishing overview page.
6. In the "Changes ready to send for review" section, click Send for review.
7. Read this Help Center page to learn more about managing when changes are reviewed and published.

Note: The fastest way to resolve this issue and get your app back on Google Play is follow the instructions provided above. If you have already updated valid credentials following the instructions, you do not need to contact our policy support team to provide this information. If you are unable to provide test credentials and instructions or feel our decision may have been in error, please reach out to our policy support team.

About the Play Console Requirements

Before you submit your app for review, you must provide an active demo account, login information, and all other resources needed to review your app (i.e., login credentials, QR code, etc.).

Before you send your app for review, make sure that it complies with all Developer Program policies. If you repeatedly violate our policies, you may be prevented from publishing updates to your app, or your app may be suspended.

We recommend using test tracks to thoroughly test the quality and functionality of your app with users, capture valuable feedback, and identify bugs before attempting another review.
For more information about how to avoid policy violations, read Helpful tips to get your app published on Google Play.