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Privacy Policy for Flexible Product Discounts

Last Updated: November 16, 2025

Triplebit ("we," "our," or "us") operates the Flexible Product Discounts app (the "App") for Shopify merchants. This Privacy Policy explains how we collect, use, and protect information when you use our App.

Information We Collect

Store Information

When you install our App, we collect:

  • Store name and URL
  • Shop owner email address
  • Product information (titles, IDs, collections, types, tags)
  • Discount configuration data you create within the App

How We Use Your Data

We use the collected information to:

  • Provide and maintain the App's functionality
  • Apply discounts to products as configured by you
  • Store your discount settings and preferences
  • Provide customer support
  • Improve and optimize the App

Data Storage and Security

  • Storage Location: Your data is stored securely in our database hosted on reliable cloud infrastructure
  • Security Measures: We implement industry-standard security measures to protect your data
  • Access Control: Only authorized personnel have access to merchant data, and only when necessary for support purposes
  • Encryption: Data transmission is encrypted using SSL/TLS protocols

Data Sharing

We DO NOT:

  • Sell your data to third parties
  • Share your data with advertisers
  • Use your data for marketing purposes outside of our App
  • Access your customers' personal information

We MAY share data only in these situations:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, safety, or property

Your Rights

As a merchant using our App, you have the right to:

  • Access: View what data we store about your store
  • Correction: Request corrections to inaccurate data
  • Deletion: Request deletion of your data by uninstalling the App
  • Data Portability: Request a copy of your data in a portable format

Data Retention

  • Active Users: We retain your data while you use the App
  • After Uninstallation: We will delete your data within 30 days of App uninstallation
  • Backup Data: Backup copies may be retained for up to 90 days for disaster recovery purposes

Cookies and Tracking

Our App uses minimal cookies and tracking:

  • Session Cookies: To maintain your login session
  • Authentication Tokens: To securely connect with your Shopify store
  • We do NOT use tracking cookies for advertising or analytics

Third-Party Services

Our App integrates with:

  • Shopify API: To access your store data and apply discounts (governed by Shopify's Privacy Policy)
  • Database Hosting: Secure cloud infrastructure for data storage

Children's Privacy

Our App is intended for businesses and is not directed at individuals under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy occasionally. When we do:

  • We will update the "Last Updated" date
  • For significant changes, we will notify you via email
  • Continued use of the App after changes constitutes acceptance

GDPR Compliance (EU Merchants)

If you are located in the European Union:

  • We process data as a Data Processor on your behalf
  • You remain the Data Controller of your customer data
  • We comply with GDPR requirements for data processing
  • You have additional rights under GDPR (see "Your Rights" section)

CCPA Compliance (California Merchants)

If you are a California resident:

  • We do not sell your personal information
  • You have the right to opt-out of data sales (though we don't sell data)
  • You can request disclosure of data we collect

Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: support@triplebit.com
Company: Triplebit
App Name: Flexible Product Discounts

We will respond to your inquiry within 48 hours.

App Permissions

Our App requests the following Shopify permissions:

  • Read Products: To display your products in the App
  • Write Products: To apply discount configurations (via discount functions)
  • Write Discounts: To create and manage automatic discounts

We only use these permissions for the App's core functionality.

Data Processing Agreement

By using our App, you agree that:

  • You have the authority to share store data with our App
  • You will comply with applicable privacy laws regarding your customers
  • We process data according to your instructions via the App interface

Your privacy is important to us. If you have any concerns or questions, please don't hesitate to contact us at support@triplebit.com.

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